jilly Casino Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, use, storage, disclosure, and protection of personal information by jilly Casino ("jilly", "we", "us", "our"), a gaming platform operating under license from the Philippine Amusement and Gaming Corporation (PAGCOR) and registered with the National Privacy Commission of the Philippines. This Policy applies to all users ("you", "User", "Player") who access, register, or interact with jilly Casino services through our website at jilly.cam, mobile applications, customer support channels, and any other platforms we operate.

By registering an account with jilly Casino, accessing our website, or using our services, you acknowledge that you have read, understood, and consent to the collection, processing, and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately cease using jilly Casino services and refrain from providing any personal information.

This Privacy Policy operates in conjunction with our Terms and Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and other jilly Casino policies, the most protective provision for user privacy shall prevail. We are committed to compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its implementing rules and regulations, National Privacy Commission circulars, PAGCOR regulatory requirements, and international data protection best practices.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with jilly Casino, we collect the following categories of personal information that you voluntarily provide:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, nationality, and Philippine Tax Identification Number (TIN) if applicable.
• Contact Information: Residential address (including barangay, city/municipality, province, and postal code), valid email address, and Philippine mobile telephone number.
• Identification Documents: Government-issued photo identification such as Philippine passport, driver's license, UMID, SSS ID, PhilHealth ID, or postal ID for identity verification purposes as required by PAGCOR regulations and anti-money laundering requirements.
• Financial Information: Bank account details including bank name, account number, and account holder name; e-wallet information such as GCash or PayMaya mobile numbers and account names; transaction history including deposit amounts, withdrawal amounts, and timestamps.
• Account Credentials: Username, password (stored in encrypted form only), security questions and answers, and two-factor authentication details if enabled.
• Communication Records: Contents of messages, emails, or chat conversations when you contact jilly Casino customer support, including support tickets, inquiry subjects, and resolution notes.

2.2 Information Automatically Collected

When you access jilly Casino services, we automatically collect certain technical and usage information through our systems and third-party analytics providers:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device manufacturer and model, and unique device identifiers.
• Usage Data: Pages visited, features accessed, games played, bet amounts, win/loss statistics, session duration, clickstream data, interaction patterns, and timestamps of all activities.
• Location Information: Internet Protocol (IP) address, approximate geographic location derived from IP address (city and region level only), and timezone information to verify compliance with geographic restrictions.
• Cookies and Tracking Technologies: Session identifiers, authentication tokens, user preferences, language settings, and analytics data as described in Section 8 of this Policy.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including payment processors (GCash, PayMaya, banks), fraud prevention services, identity verification providers, and marketing partners where you have consented to share your information. This information is used to verify your identity, prevent fraud, process transactions, and comply with legal obligations.

3. How We Use Your Personal Information

jilly Casino collects and processes your personal information for the following specific, legitimate, and lawful purposes in accordance with the Data Privacy Act of 2012:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your jilly Casino player account
• Processing your registration and verifying your identity and age (21+ requirement)
• Authenticating your login credentials and maintaining account security
• Providing access to gaming services including slots, table games, live dealer games, sports betting, bingo, and fishing games
• Displaying personalized gaming interfaces, game recommendations, and promotional offers based on your preferences and playing history
• Enabling responsible gaming features including deposit limits, session timers, and self-exclusion tools

3.2 Financial Transactions

• Processing deposits via GCash, PayMaya, bank transfers, and other payment methods
• Processing withdrawal requests and disbursing funds to your registered payment methods
• Maintaining accurate financial records and transaction histories as required by PAGCOR
• Detecting and preventing fraudulent transactions, money laundering, and payment abuse
• Reconciling accounts, managing chargebacks, and resolving payment disputes

3.3 Regulatory Compliance and Legal Obligations

• Complying with PAGCOR licensing conditions, reporting requirements, and regulatory audits
• Fulfilling anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law
• Implementing Know Your Customer (KYC) verification procedures
• Responding to lawful requests from government authorities, law enforcement agencies, and regulatory bodies
• Maintaining records required by tax authorities and submitting required tax documentation
• Enforcing our Terms and Conditions and investigating suspected violations

3.4 Customer Support and Communications

• Responding to your inquiries, support requests, and complaints through live chat, email, and telephone channels
• Providing technical assistance and troubleshooting account, payment, or gameplay issues
• Sending account-related notifications including successful deposits, withdrawal confirmations, security alerts, and account status changes
• Delivering promotional communications, bonus offers, tournament invitations, and marketing messages where you have consented to receive such communications
• Conducting customer satisfaction surveys to improve service quality

3.5 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent activities, collusion, bonus abuse, and terms violations
• Monitoring for duplicate accounts, stolen payment methods, and identity theft
• Protecting against unauthorized account access, cyber attacks, and security breaches
• Maintaining system security logs and conducting security audits
• Implementing risk assessment algorithms and transaction monitoring systems

3.6 Analytics and Service Improvement

• Analyzing user behavior, gaming patterns, and platform usage to improve user experience
• Testing new features, games, and promotions to determine player preferences
• Generating aggregated, anonymized statistics and reports for business intelligence purposes
• Optimizing website performance, mobile app functionality, and payment processing speeds
• Personalizing content, game recommendations, and promotional offers based on player interests

4. Disclosure and Sharing of Personal Information

jilly Casino does not sell, rent, or trade your personal information to third parties for marketing purposes. We only disclose your personal information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banks), game providers (slots, live casino, sports betting platforms), identity verification services, fraud detection systems, customer support platforms, email service providers, cloud hosting providers, and analytics services. These service providers are contractually obligated to use your information only for specified purposes, maintain confidentiality, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose personal information when required by Philippine law, court order, subpoena, or regulatory request from PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), or other government agencies with lawful authority. We will only disclose the minimum information necessary to comply with such requests and will notify you where legally permissible.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding involving jilly Casino, your personal information may be transferred to successor entities or acquiring parties. We will notify affected users of such transfers and provide options regarding continued processing of personal information where feasible.

4.4 Consent-Based Disclosures

Where you have provided explicit consent, we may share your information with marketing partners, affiliate networks, or promotional sponsors. You may withdraw such consent at any time by contacting customer support.

5. Data Security Measures

jilly Casino implements comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security Controls

• Encryption: All data transmission between your device and jilly Casino servers uses industry-standard 256-bit SSL/TLS encryption. Sensitive data including passwords and financial information are encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized jilly Casino employees and contractors who require access to perform their job functions, subject to strict need-to-know principles and role-based access controls.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, DDoS mitigation services, and regular security vulnerability assessments conducted by independent security firms.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways. jilly Casino does not store complete credit card numbers or CVV codes.

5.2 Organizational Security Measures

• Regular security training for all employees handling personal information
• Confidentiality agreements and data protection obligations in employment contracts
• Incident response procedures for data breaches and security events
• Regular security audits and penetration testing by third-party security experts
• Data protection impact assessments for new systems and processing activities

5.3 Limitations of Security

While we implement robust security measures, no data transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and must not share your password with others. jilly Casino will never ask you for your password through email, telephone, or any communication channel other than the official login page.

6. Data Retention and Deletion

jilly Casino retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with jilly Casino and for a period of five (5) years following account closure as required by PAGCOR regulations and anti-money laundering laws.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bets, and winnings, are retained for seven (7) years as required by Philippine tax laws and financial record-keeping requirements.
• Identity Verification Documents: Copies of government-issued identification and verification documents are retained for five (5) years following account closure to comply with KYC and AML obligations.
• Communication Records: Customer support communications, complaint records, and correspondence are retained for three (3) years following resolution.
• Marketing Communications: Records of marketing consent and communications are retained until you withdraw consent or for two (2) years following last interaction, whichever is earlier.

Upon expiration of applicable retention periods, personal information is securely deleted or anonymized such that you can no longer be identified from the data. You may request early deletion of your personal information subject to our legal and regulatory retention obligations as described in Section 7.

7. Your Privacy Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Be Informed

You have the right to be informed whether your personal information is being processed, the nature of such processing, and the identity of the data controller and data protection officer. This Privacy Policy serves as our primary notice of data processing activities.

7.2 Right to Access

You have the right to obtain from jilly Casino confirmation of whether we are processing your personal information, and if so, to access such information and receive a copy in an intelligible format. You may request access through your account settings or by contacting customer support.

7.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You may update your contact information, address, and communication preferences through your account settings. For changes to identity information (name, date of birth), please contact customer support with supporting documentation.

7.4 Right to Erasure or Blocking

You may request deletion or blocking of your personal information where it is no longer necessary for the purposes for which it was collected, consent has been withdrawn, or processing was unlawful. This right is subject to our legal retention obligations under PAGCOR regulations and anti-money laundering laws.

7.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You may opt out of promotional communications by clicking unsubscribe links in emails, adjusting notification preferences in your account settings, or contacting customer support.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such data to another data controller where technically feasible. Please contact customer support to request data portability.

7.7 Right to File a Complaint

If you believe jilly Casino has violated your data privacy rights, you may file a complaint with our Data Protection Officer or lodge a complaint with the National Privacy Commission of the Philippines through their official website at privacy.gov.ph or by visiting their office at 5th Floor, Philippine International Convention Center (PICC), CCP Complex, Roxas Boulevard, Pasay City.

7.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through the contact information provided in Section 11. We will respond to your request within fifteen (15) business days and may request additional information to verify your identity before processing requests.

8. Cookies and Tracking Technologies

jilly Casino uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and capture certain information.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality, authentication, security, and session management. These cookies cannot be disabled without significantly impacting site performance.
• Performance Cookies: Collect anonymous information about how visitors use our website, including pages visited, error messages, and navigation paths, to improve website performance.
• Functionality Cookies: Remember your preferences such as language selection, display settings, and previously entered information to enhance user experience.
• Analytics Cookies: Used by Google Analytics and similar services to understand user behavior, measure traffic patterns, and generate aggregated usage statistics.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies require your consent.

8.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings by accepting, rejecting, or deleting cookies. However, disabling essential cookies may limit your ability to use certain jilly Casino features. Detailed cookie management instructions are available in your browser's help documentation.

9. Protection of Minors

jilly Casino services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors under the age of 21. If we become aware that we have collected personal information from a person under the legal gambling age, we will immediately delete such information and permanently close the associated account. Parents or guardians who believe their minor child has provided personal information to jilly Casino should contact us immediately at [email protected].

10. Changes to This Privacy Policy

jilly Casino reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you through email to your registered email address, prominent notice on our website, or in-app notification, at least thirty (30) days prior to the changes taking effect. Your continued use of jilly Casino services following notification of Policy changes constitutes your acceptance of such changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or jilly Casino's data processing practices, please contact our Data Protection Officer:

Data Protection Officer
jilly Casino
Email: [email protected]
Customer Support: [email protected] (available 24/7)
Live Chat: Available through jilly.cam website

For complaints or concerns regarding data privacy violations, you may also contact the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
CCP Complex, Roxas Boulevard, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph
Hotline: +63 2 8234-2228